Dear Fleet Customer,

We would like to announce the forthcoming changes to our Vauxhall Fleet case management system, designed to help improve efficiencies and speed up case resolution. 

 

From late April 2021*, the initial contact when setting up a case will change to a dedicated Web Portal found on the Vauxhall Website. *Exact timings TBC, however, If you receive a response from our current email address advising the address is no longer in use, please use the following link and complete the web form:

 

You will still be able to enter all the useful information you do now, including photographs and attachments. 

 

After submission, an acknowledgment will be sent to your email box and from that point, the case can be handled in e-mail and phone contacts as you do now.

Here is a quick overview of how this will work

Head over to https://www.vauxhall.co.uk/tools/contact-us-customer-care.html#contact and under Customer Care Enquiries, click “get in touch” and then “Please click here to get in touch”.
Contact
We recommend saving this page as a favourite to make it easier to raise a case in the future.
  • Select your case reason: Information Request or Complaint

  • Select your category, for fleet this should be Aftersales

  • Once this is done fill in the Contact Reason and Detail fields with as much valid information as possible to enable

  • You can then attach any relevant files and associate the handling dealer if applicable and click Next
Contact form

On the next screen we see the contact information section.

 


Important: Fleet Customers must tick the box “Fleet and Business” to change to the correct version of the form. 

 

  • Fill in the required details using your account name as your company name

  •  Ensure that the VIN and Registration are added in the boxes provided

  • Tick to accept the T’s&C’s, then select next
Contact Form

The next screen is the Validation section.

 

To send the case to our team tick the CAPTCHA box and complete the verification window (Select all boxes with cars etc.)

 

Then select “No, send the case”. This will then send the case to the team and an accompanying case number to the email you have supplied.

Google Robot Captcha verification
Google Captcha

Next Steps

Once the case is created, it will be passed to the Fleet team to handle accordingly.

 

Any responses sent to you electronically will be directed to the email address you provided. You are then able to respond on that same email chain.

 

If you have any further questions about raising cases from a web form, please do not hesitate to contact your Vauxhall Corporate Customer Care Manager, who will be happy to help.