OWNERS HELP CENTRE

Warranty is attached to the vehicle and not the owner.

A Vauxhall vehicle will be covered by new car warranty for unlimited mileage for the first 12 months from first registration, or up to 3 years and 60,000 miles from first registration.

Movano and Vivaro have the same coverage, but up to 100,000 miles. 

You have unlimited mileage cover for the first 12 months, including Vauxhall Roadside Assistance for this first year. This applies to all cars and vans except Vivaro and New Movano, which have a limit of 100,000 miles from first registration. Your warranty guarantees the repair or replacement of parts for your new vehicle at no charge by a Vauxhall trained technician.

Vauxhall’s new vehicle warranty ensures your peace of mind against material or manufacturing defects for three years (unlimited mileage for the first 12 months and subject to a total mileage limit of 60,000 miles from first registration)

Your warranty doesn't cover normal wear and tear, including tyres. It also doesn't cover:

• Damage due to accidents, misuse or alteration
• Damage or corrosion caused by the environment, chemical treatments or aftermarket products, lubricants and fluids
• Third-party repairs
• Equipment on vehicles not built or supplied by Vauxhall or an affiliated company
• Non-Vauxhall accessories

We recommend you have your Vauxhall maintained in line with our published service schedules.

The Lifetime Warranty Programme ended in January 2015.

From January 2015 all new Vauxhalls benefit from New Car Warranty up to 3 years and 60,000 miles from first registration. Movano and Vivaro have the same coverage, but up to 100,000 miles.

Apart from the standard checks on tyres, brake fluid, and cooling system, other specific components require particular attention for maintaining an electric vehicle.

Firstly, the electric motor. Free from mechanical friction and fluid and gas exchanges, it requires no lubrication or exhaust, simplifying its maintenance.

Next, regenerative braking. This system, unique to electric cars, allows for battery recharging during deceleration phases. It needs regular inspection to ensure proper operation.

Lastly, the absence of certain common wear parts found in combustion engine vehicles, such as the timing belt or gearbox, reduces the need for regular maintenance.

However, despite these differences, regular maintenance remains essential to preserve the performance and longevity of your electric vehicle.

The battery is the core component of an electric vehicle, storing the energy required to power the electric motor and propel the vehicle. It typically comprises lithium-ion cells, known for their high energy density and durability.

The battery in an electric vehicle consists of two primary components:

• The cells, responsible for storing the energy.
• The electrolyte, facilitating the movement of ions between the electrodes during charging and discharging.

Proper management and maintenance of this battery are essential to ensure the vehicle's longevity and optimal range.

To extend the lifespan of your electric vehicle's battery, several practices are recommended:

• Optimise your driving style: Gentle and anticipatory driving, which limits sudden accelerations and utilises regenerative braking, preserves the battery more effectively.
• Pay attention to your charging habit: It is advisable to maintain the battery charge level between 20% and 80% and avoid charging to 100% or fully discharging whenever possible.
• Temperature during charging also matters: Extreme temperatures, whether too high or too low, can affect the battery's capacity and accelerate degradation.
• Use a battery management app if your vehicle offers one: This allows you to monitor the battery's status and adjust your driving and charging habits accordingly.
• Lastly, regular maintenance of your electric vehicle by an authorised professional will help detect early signs of battery degradation.

The annual maintenance of an electric car consists of several elements. Firstly, the inspection and if necessary, replacement of the battery. Secondly, the air conditioning system, windshield wipers, and comfort elements require regular inspection and maintenance. Thirdly, the tires need to be inspected and possibly replaced.

• Battery inspection: approximately £100 per year
• Air conditioning system: between £40 and £90
• Wipers and comfort elements: approximately £25
• Tires: approximately £60 per tire

These figures are estimates, and the actual cost may vary depending on the vehicle's brand and the garage where the maintenance is performed.

An electric vehicle service entails a meticulous check of key components to ensure its proper functioning and longevity, including:

• Electrical System: A thorough examination of the electrical system is paramount. This includes the motor, the inverter responsible for converting direct current to alternating current, and most importantly, the battery.
• Fluid Levels: Regularly checking the levels of windshield washer fluid, brake fluid, coolant, and, if applicable, transmission fluid is recommended.
• Steering, Suspension, and Shock Absorbers: These components play a crucial role in the vehicle's handling and should undergo regular inspection.

The manufacturer's expertise in maintaining electric vehicles stands as a significant asset. Technicians trained by the manufacturer possess specialised knowledge tailored to the intricacies of their brand's electric models. They conduct precise diagnostics and implement tailored repairs, leveraging their deep understanding of each vehicle's technical nuances.

Moreover, manufacturers have access to authentic spare parts, ensuring seamless compatibility with your vehicle. They can conduct specialised checks and tests, including the inspection of high-voltage electrical circuits, assessment of the charging system, and scrutiny of the traction battery and its protective casing.

To uphold the optimal condition of your electric vehicle, it is recommended to engage the manufacturer's maintenance service. This ensures top-notch service delivered by skilled and certified professionals.

Book your electric car service with Vauxhall today.

The charging time for an electric car varies based on the charging method, the vehicle’s battery capacity, and other factors. 

• Level 1 charging is the slowest but can be convenient for overnight charging at home. 
• Level 2 charging is faster and suitable for home and public charging stations. 
• DC fast charging is the quickest option, ideal for long trips and quick top-ups, but not recommended for daily use due to potential long-term battery degradation.

Yes, electric vehicles (EVs) are generally better for the environment compared to traditional internal combustion engine vehicles. Electric vehicles are better for the environment in several key ways:

• Zero tailpipe emissions
• Reduced greenhouse gas emissions
• Energy efficiency
• Renewable energy integration
• Reduced dependence on fossil fuels
• Less noise pollution

Overall, the adoption of EVs supports cleaner air, reduced greenhouse gas emissions, and a more sustainable energy system.

The cost to charge an electric vehicle (EV) depends on several factors, including:

• The price of electricity in your area
• The size of the vehicle's battery
• The type of charger used
• Charging speed
• Where you charge the vehicle.

First, check the sidewall of your tyre for a code in this format: 195/55 R 16 95 H. Then consult the technical section of your owners' manual for the right tyre pressure.

In some vehicles, it's also on the Tyre and Loading label, which is on the front door pillar.

If a warning light appears on your vehicle's dashboard, it's important to address the issue promptly to ensure your safety and prevent potential damage.

We can't diagnose vehicle faults without a physical inspection, so please get in touch with your local Retailer, who'll be happy to book in your Vauxhall for inspection.

You'll find details of the correct engine oil grade in the Vehicle Maintenance and Technical Data sections of your owner's manual. Please see the example below.

This topic starts at the Recommended Fluid section (Important General Information).

As described in your owners’ manual, all recent Vauxhall vehicles are fitted with ISOFIX brackets, which ISOFIX child restraint systems can be fitted to.

Child restraint systems can also be secured with top-tether fastening eyes, as shown in the illustration below. Child seats that fasten through the three-point seat belt can also be used.

Please contact the parts department at your local Retailer, who'll be happy to help.

You can also buy genuine Vauxhall accessories directly from our website.

We always aim to provide excellent customer service, so we're very sorry to hear you're dissatisfied. Please follow these steps to help us sort things out.

1. Make an appointment to discuss the issue with either the Sales or Service Manager. 
2. If you're still unhappy with the service you receive, or the action proposed to correct the problem, please contact our Customer Assistance Centre, who will be happy to help.

A Certificate of Compliance (COC) is used when you want to import/export a new or used vehicle. You can:

• Export from one European Country to another
• Import a vehicle into the United Kingdom
• Export a used vehicle from the United Kingdom.

To find out more or order your own COC, click below.

Please note you will be directed to a website where you can order a COC for any Stellantis vehicle, including Vauxhalls.

If your vehicle breaks down at home, we will bring our roadside assistance service to your doorstep. If your vehicle can’t be repaired, the RAC will transport your vehicle to the nearest Vauxhall Authorised Repairer or another destination of your choice.

If we are unable to repair your vehicle at the roadside, we'll take you, up to 8 passengers and your vehicle to any single mainland UK destination. If you’re towing a caravan or trailer, this can also be recovered (subject to certain weight and size restrictions).

You can buy a replacement owner’s manual from your local Vauxhall Retailer.

Service booklets are vehicle-specific, so you'll need to provide vehicle registration documents and a driver's licence in order for your Retailer to order a replacement.

Alternatively, you can provide your Retailer with named invoices for services carried out on your Vauxhall.

AdBlue® is a high-purity urea solution used in diesel engines to reduce nitrogen oxide (NOx) emissions, helping them meet strict environmental regulations.  Also called diesel exhaust fluid, AdBlue® is an odourless, colourless, clean and non-toxic fluid that consists of 32.5% urea and 67.5% water.

As it's mostly water, AdBlue® freezes at -11°C (a 32.5% concentration is the lowest freezing-point of a urea water solution). So, to allow the vehicle to run under all conditions, all AdBlue® tanks have a heater that defrosts enough liquid to reduce emissions.

SCR stands for selective catalytic reduction, which is a technology used for reducing nitrogen oxides (NOx) from the exhaust gas of diesel engines. It's based on AdBlue® - also called diesel exhaust fluid - a 32.5% urea solution in purified water, which is injected into the exhaust pipe.

The urea in the AdBlue® releases ammonia (NH3) with the exhaust gas's high temperatures. This ammonia reacts with nitrogen oxides (NO and NO2) in the catalytic converter to form harmless nitrogen (N2) and water (H2O) vapour.

The exact answer depends on your individual driving style, vehicle load and engine. 

That said, you should be able to cover approximately 2,485 miles before your tank hits empty, if your car's equipped with our 2.0 CDTi engine, or as much as 4,038 miles in the case of our 1.6 CDTi.

Whatever the range, an indicator built into the on-board computer will warn you when the fluid level is getting low and you need to top up.

If the AdBlue® tank is empty, your car won't restart once the ignition is turned off. This isn't a fault, but part of the system design.

The system will need a full top-up before the car can be restarted.

First, check the trademark, AdBlue®, and the standards ISO 22241-1 and DIN 70070.

If you choose to top up AdBlue® yourself, we strongly advise you to use a bottle or canister with a sealed interface to the filler pipe (usually with a screwed adapter). This will help you minimise the risk of spillage.

Finally, since AdBlue® has a limited shelf-life, always check the date of expiry before buying or using it.

We don't recommend you refill at the AdBlue® pumps that exist in many petrol stations for commercial vehicles like lorries and buses. This is because the flow-rate is too high for a passenger car.

Most truck nozzles also need to be released by a magnet insert in the filler-head of the vehicle - a feature that doesn't exist in Vauxhall passenger cars.

The good news is that more and more petrol stations across Europe offer low-flow AdBlue® pumps for passenger cars. Refilling at these pumps is as easy as refilling diesel fuel.

If small quantities of AdBlue® come into contact with the vehicle’s paintwork, for example, wipe them off and rinse the area with water as needed.

If you spill AdBlue® on your clothes and/or hands, just rinse thoroughly with clear water.

The NEDC (New European Driving Cycle) was introduced in 1992. Since that time, cars, roads and driving behaviour have changed quite a bit. It's an artificial laboratory test that helps compare vehicles, without reflecting day-to-day driving and fuel consumption.

Actual consumption today is often very different from the NEDC information. The main reasons include:

• The theoretical driving profiles NEDC uses don’t match real user profiles
• Insufficient acceleration
• Too many stop-and-go phases
• NEDC doesn’t incorporate higher speeds, which sets the average speed too low
• Gear shifting points are broadly defined by transmission type, so they're the same for all cars with manual transmission
• Optional equipment isn't taken into account

The NEDC is an artificial laboratory test that helps compare the fuel consumption of vehicles, without reflecting the fuel consumption of day-to-day driving.

Actual consumption today is often very different from the NEDC information. The main reasons include:

• The theoretical driving profiles NEDC uses don’t match real user profiles
• Insufficient acceleration
• Too many stop-and-go phases
• NEDC doesn’t incorporate higher speeds, which sets the average speed too low
• Gear shifting points are broadly defined by transmission type, so they're the same for all cars with manual transmission
• Optional equipment isn't taken into account

The New European Driving Cycle (NEDC) is a vehicle test procedure used to assess the performance, particularly the fuel economy and emissions, of light-duty vehicles (cars and vans) sold in Europe. 

The NEDC is based on a theoretical driving profile and consists of two parts. In the first 13 minutes, it simulates a drive in city traffic with many stop-and-go phases. The second part corresponds to an extra-urban journey at a maximum speed of 120 km/h (almost 75 mph).

The Worldwide Harmonized Light Vehicles Test Procedure (WLTP) is a global standard for assessing the fuel consumption, CO2 emissions, and pollutant emissions of passenger cars and light commercial vehicles. It was developed to provide more accurate and realistic data compared to its predecessor, the New European Driving Cycle (NEDC). 

To work out fuel consumption more realistically, the Worldwide Harmonized Light Vehicle Test Procedure (WLTP) driving cycle is based on a global statistical survey of real driving profiles.

It includes four parts with different average speeds: low, medium, high and extra-high. Each phase includes different amounts and degrees of acceleration, braking and stopping to stimulate everyday driving.

The NEDC and the WLTP are both standardised testing procedures for measuring fuel consumption, CO2 emissions, and pollutant emissions in vehicles. However, they have significant differences in their methodology and the realism of their results.

Since the introduction of NEDC in 1992, cars and driving styles have changed quite a bit. The WLTP, introduced in 2017, refined test parameters to reflect real conditions more closely. They now include:

• Longer cycle times (30 min v. 20 min)
• Shorter stopping times (13% v. 25%)
• Longer distances (about 23 km/14 miles v. 11 km/6 miles)
• Higher speeds (maximum 130 km/h or 80 mph vs 120 km/h or 75 mph)
• Almost 50% higher average speeds
• Higher maximum acceleration and more acceleration phases
• Approximately 20-30% higher driving power, based on the more dynamic driving situations
• More realistic calculation of driving resistance for fuel consumption tests
• Consideration of optional equipment in the vehicle

The values obtained with WLTP are comparable worldwide, while the NEDC values are only valid in Europe.

The diesel particulate filter system in your Vauxhall filters harmful soot particles out of exhaust gases. It includes a self-cleaning function that runs automatically during driving when the filter needs cleaning. This can take up to 25 minutes and fuel consumption may be higher during this time. You may also notice an emission of odours and smoke and an increase in heat, which is a normal part of the process.

The control indicator ('!') will flash if the diesel particulate filter needs cleaning and your previous journey hasn’t enabled automatic cleaning. If this happens, just carry on driving, keeping your engine speed above 2,000 revolutions per minute and shifting down if necessary. The filter-cleaning process will start - and we recommend you don't stop the journey or switch off the engine until it's finished.

If the cleaning process is repeatedly interrupted:

1. Your engine may be damaged. Cleaning takes the shortest amount of time at high engine speeds and loads, and the control indicator light ('!') will turn off as soon as self-cleaning is complete.
2. Diesel fuel will pass into the sump and you'll notice a higher oil level when you check it. (This is one reason to check your oil level regularly.) For short journeys, please check more often and, if you find your oil level has increased, change the oil.

For more about the diesel particulate filter, please refer to your Owners’ Manual.

All vehicles built from January 2000 are fully compatible with  E10 petrol, with the exception:

•  Models with 2.2 litre direct injection petrol, motor code: Z22YH  (Vecta, Signum, Zafira). 
  

Those models with 2.2 litre direct injection petrol engine and any vehicle built prior to 2000, we urge to use E5 Super Unleaded petrol in line with UK Government guidance. 

E10 fuel is a type of petrol that contains up to 10% ethanol, a renewable biofuel made from plant materials such as corn or sugarcane. The "E" stands for ethanol, and the "10" indicates the percentage of ethanol mixed with traditional fuel. 

E10 produces fewer greenhouse gases and pollutants than traditional petrol, reducing the overall carbon footprint.