Help Centre
Vauxhall Owners

OWNERS HELP CENTRE

Whether you’re confused about servicing or vehicle ownership, you can find out more with our frequently asked questions below.

I've just bought a Vauxhall. How can I check its service history? 
When should I get my vehicle serviced?
What work is carried out during a Vauxhall service?
Why should I get my vehicle serviced with Vauxhall?
Can I buy a service plan?
My vehicle is in a retailer having work carried out. Can I have it serviced at the same time?
I have an older vehicle, can I still get it serviced with Vauxhall?
Can I have my Vauxhall serviced by an independent motor trader (IMT)?
How long does my vehicle's warranty last?
I've just bought a Vauxhall. Is there still a warranty on it?
What's covered under warranty?
How can I get my Lifetime Warranty re-activated? 
I've bought a used Vauxhall. Am I entitled to a Lifetime Warranty?
What are the Lifetime Warranty terms and conditions?
When did the Lifetime Warranty Programme end?
Has my vehicle been modified?
What are my correct tyre pressures?
What is the EURO emissions standard on my car?
My engine warning light is on. What should I do?
I need documentation to export my vehicle. How do I apply?
What is the recommended oil grade for my vehicle?
What should my vehicle’s fuel consumption be?
Where do I find my paint code?
Which child seats can I put in my car and where?
My radio is locked. How can I get it out of safe mode?
How can I find out my radio code?
Where can I buy parts and accessories, and how much do they cost?
How will I know if my vehicle is affected by a safety recall?
I'm not happy with my Vauxhall Retailer's level of service. What should I do?
What does 'VIN' mean?
How can I get a Certificate of Conformity (CoC)? 
How do I extend my Vauxhall Roadside Assistance?
What cover do I get with my Roadside Assistance?
I've lost my owner’s manual / service booklet. How can I get a new one?
How do I get a new key for my Vauxhall?
Does my car come with a spare wheel or a tyre inflation kit?
What is AdBlue®?
What is 'SCR' technology?
Are there alternatives to SCR technologies?
How often do I need to top up AdBlue®?
What happens if I don’t top up?
What should I pay attention to when buying and using AdBlue®?
As AdBlue® is used by commercial vehicles, can it be refilled at lorry-filling stations?
What should I do if I spill AdBlue® on my car or clothes?
Can I get a bigger AdBlue® tank?
Who manufactures AdBlue®?
What is the cost of an AdBlue® Refill? 
Why is the NEDC out of date?
What does the NEDC measure?
How does the NEDC work?
What is the worldwide harmonized light vehicles test procedure (WLTP)?
What's the difference between NEDC and WLTP?
How do I clean my diesel particulate filter?
Can My Vehicle Use E10 Fuel?
Is OnStar owned by Opel/Vauxhall?
Why is the OnStar service ending?
Will OnStar no longer be available in Europe?
What happens to current OnStar subscribers?
Can I still buy OnStar core services and Wi-Fi until the service ends?
Are OnStar services available after the end date?
Will OnStar's Automatic Crash Response remain active after the end date?
Will OnStar's stolen vehicle service still work after the end date?
Will my Retailer still receive vehicle information from my car after the end date?
Will OnStar still have access to my vehicle’s data after the end date?
I've paid for an OnStar package directly through OnStar which runs beyond 31 December 2020. What will happen?
Will OnStar services still be available until 31 December 2020?
Will Wi-Fi still work in my car after 31 December 2020?
What will OnStar do with my data after 31 December 2020?
I paid for an OnStar package directly through my Retailer when I bought my vehicle, and the package runs beyond 31 December 2020. What will happen?

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Customer Care Enquiries
If you need a hand or some advice with your Vauxhall vehicle, we’re on board to help. Search our Help Centre or get in touch.  
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